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<!DOCTYPE html><html lang="en" xml:lang="en"><head> <META http-equiv="Content-Type" content="text/html"> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="content-language" content="en"><link href="rsrc/htmlhelp.css" rel="stylesheet" type="text/css"><link href="rsrc/htmlhelp_simpletoc.css" rel="stylesheet" type="text/css"><title> Incorrect clock setting </title></head><!--Publication GUID: [GUID-BC990B43-3F11-4C46-9757-E4A61209745C]--><!--Topic GUID: [GUID-892CB3D3-ABAB-42EE-B965-FF07176C342F]--><body><div id="wrapper"><div class="pageheader"></div><div class="toc"><ol> <li class='toc-title toc-level1'><h3>Introduction</h3></li> <li class='toc-level1'><i>•</i> <a href='007900000002000000.htm'>Welcome</a></li> <li class='toc-level1'><i>•</i> <a href='007900000003000000.htm'>License manager basics</a></li> <li class='toc-title toc-level1'><h3>Getting Started</h3></li> <li class='toc-level1'><i>•</i> <a href='00790000003p000000.htm'>ArcGIS License Manager system requirements</a></li> <li class='toc-level1'><i>•</i> <a href='007900000039000000.htm'>Supported software products</a></li> <li class='toc-level1'><i>•</i> <a href='007900000005000000.htm'>License manager installation and startup</a></li> <li class='toc-level1'><i>•</i> <a href='007900000006000000.htm'>Client machine setup using the ArcGIS Administrator</a></li> <li class='toc-level1'><i>•</i> <a href='00790000002q000000.htm'>Existing users</a></li> <li class='toc-title toc-level1'><h3>Administering the License Manager</h3></li> <li class='toc-level1'><i>•</i> <a href='007900000004000000.htm'>Using the ArcGIS License Server Administrator</a></li> <li class='toc-level1'><i>•</i> <a href='007900000007000000.htm'>Starting and stopping the License Manager</a></li> <li class='toc-level1'><i>•</i> <a href='007900000008000000.htm'>Checking the license server status</a></li> <li class='toc-level1'><i>•</i> <a href='007900000009000000.htm'>Configuring license borrowing</a></li> <li class='toc-level1'><i>•</i> <a href='00790000000m000000.htm'>Viewing the audit log</a></li> <li class='toc-level1'><i>•</i> <a href='00790000000n000000.htm'>Viewing license availability</a></li> <li class='toc-level1'><i>•</i> <a href='00790000000p000000.htm'>Authorizing additional features</a></li> <li class='toc-level1'><i>•</i> <a href='00790000000q000000.htm'>Diagnosing errors</a></li> <li class='toc-title toc-level1'><h3>ArcGIS License Manager for Portal for ArcGIS</h3></li> <li class='toc-level1'><i>•</i> <a href='007900000035000000.htm'>Introduction to ArcGIS License Manager for Portal for ArcGIS</a></li> <li class='toc-level1'><i>•</i> <a href='007900000031000000.htm'>Configure License Manager for use with ArcGIS Enterprise Portal</a></li> <li class='toc-level1'><i>•</i> <a href='007900000033000000.htm'>Useful information and best practices</a></li> <li class='toc-title toc-level1'><h3>Advanced Topics</h3></li> <li class='toc-level1'><i>•</i> <a href='00790000000r000000.htm'>Automatically starting the License Manager</a></li> <li class='toc-level1'><i>•</i> <a href='00790000000t000000.htm'>Defining port@host to one or more license servers</a></li> <li class='toc-level1'><i>•</i> <a href='00790000000v000000.htm'>Backup license servers</a></li> <li class='toc-level1'><i>•</i> <a href='00790000000w000000.htm'>Configure ArcGIS License Manager to work through a firewall</a></li> <ol class='toc-level2'> <li class='toc-title toc-level2'><h3>The Options File</h3></li> <li class='toc-level2'><i>•</i> <a href='00790000000z000000.htm'>Using the Options file</a></li> <li class='toc-level2'><i>•</i> <a href='00790000003n000000.htm'>ACTIVATION_EXPIRY_DAYS</a></li> <li class='toc-level2'><i>•</i> <a href='007900000029000000.htm'>DEBUGLOG</a></li> <li class='toc-level2'><i>•</i> <a href='007900000011000000.htm'>EXCLUDE</a></li> <li class='toc-level2'><i>•</i> <a href='007900000012000000.htm'>EXCLUDE_ENTITLEMENT</a></li> <li class='toc-level2'><i>•</i> <a href='007900000013000000.htm'>EXCLUDEALL</a></li> <li class='toc-level2'><i>•</i> <a href='007900000014000000.htm'>GROUP</a></li> <li class='toc-level2'><i>•</i> <a href='00790000002z000000.htm'>GROUPCASEINSENSITIVE</a></li> <li class='toc-level2'><i>•</i> <a href='007900000015000000.htm'>HOST_GROUP</a></li> <li class='toc-level2'><i>•</i> <a href='007900000016000000.htm'>INCLUDE</a></li> <li class='toc-level2'><i>•</i> <a href='007900000017000000.htm'>INCLUDE_ENTITLEMENT</a></li> <li class='toc-level2'><i>•</i> <a href='007900000018000000.htm'>INCLUDEALL</a></li> <li class='toc-level2'><i>•</i> <a href='007900000019000000.htm'>MAX</a></li> <li class='toc-level2'><i>•</i> <a href='00790000001m000000.htm'>NOLOG</a></li> <li class='toc-level2'><i>•</i> <a href='00790000001n000000.htm'>RESERVE</a></li> <li class='toc-level2'><i>•</i> <a href='00790000003m000000.htm'>Feature names for ArcGIS Option file</a></li> </ol> <li class='toc-level1'><i>•</i> <a href='00790000002p000000.htm'>Transferring licenses from one License Manager to another</a></li> <li class='toc-level1'><i>•</i> <a href='00790000001p000000.htm'>Using the license manager on Windows Terminal Server/Citrix</a></li> <li class='toc-level1'><i>•</i> <a href='00790000002n000000.htm'>Enterprise deployment of the ArcGIS Desktop or ArcGIS Engine licenses</a></li> <li class='toc-level1'><i>•</i> <a href='00790000002s000000.htm'>Provisioning files</a></li> <li class='toc-level1'><i>•</i> <a href='007900000030000000.htm'>Silent authorization commands</a></li> <li class='toc-title toc-level1'><h3>Troubleshooting</h3></li> <li class='toc-level1'><i>•</i> <a href='00790000001q000000.htm'>Incorrect clock setting</a></li> <li class='toc-level1'><i>•</i> <a href='00790000001r000000.htm'>Cannot connect to the License Manager</a></li> <li class='toc-title toc-level1'><h3>Glossary</h3></li> <li class='toc-level1'><i>•</i> <a href='00790000001s000000.htm'>ArcGIS Administrator</a></li> <li class='toc-level1'><i>•</i> <a href='00790000001t000000.htm'>ArcGIS License Manager</a></li> <li class='toc-level1'><i>•</i> <a href='00790000001v000000.htm'>authorization</a></li> <li class='toc-level1'><i>•</i> <a href='00790000001w000000.htm'>borrow</a></li> <li class='toc-level1'><i>•</i> <a href='00790000001z000000.htm'>Concurrent use</a></li> <li class='toc-level1'><i>•</i> <a href='007900000020000000.htm'>daemon</a></li> <li class='toc-level1'><i>•</i> <a href='007900000021000000.htm'>debug log file</a></li> <li class='toc-level1'><i>•</i> <a href='007900000022000000.htm'>feature</a></li> <li class='toc-level1'><i>•</i> <a href='007900000023000000.htm'>license</a></li> <li class='toc-level1'><i>•</i> <a href='007900000024000000.htm'>License Manager</a></li> <li class='toc-level1'><i>•</i> <a href='007900000025000000.htm'>license server</a></li> <li class='toc-level1'><i>•</i> <a href='007900000036000000.htm'>named user</a></li> <li class='toc-level1'><i>•</i> <a href='007900000032000000.htm'>Portal for ArcGIS</a></li> <li class='toc-level1'><i>•</i> <a href='00790000002v000000.htm'>provisioning file</a></li> <li class='toc-level1'><i>•</i> <a href='007900000026000000.htm'>Return</a></li> <li class='toc-level1'><i>•</i> <a href='007900000034000000.htm'>simultaneous session</a></li> <li class='toc-level1'><i>•</i> <a href='007900000027000000.htm'>Single use</a></li> <li class='toc-level1'><i>•</i> <a href='007900000028000000.htm'>Software Authorization Wizard</a></li> </ol></div><div id="content"><div class="header"><h1> Incorrect clock setting </h1></div> <div class="section1" id="GUID-9FB574BF-6BD9-41AD-BD57-0858D18F7F8D" purpose="section1"><h2> Error in debug log file </h2><pre purpose="pre" id="GUID-6D2FAE24-D31B-45C4-9CDE-BC6097183932"><time> (ARCGIS) The System Clock has been set back to the past. <time> (ARCGIS) This is not allowed! <time> (ARCGIS) daemon shutdown requested - shutting down <time> (lmgrd) SHUTDOWN request from SYSTEM at node SERVER <time> (lmgrd) lmgrd will now shut down all the vendor daemons <time>(lmgrd) Shutting down ARCGIS </pre></div> <div class="section1" id="ESRI_SECTION1_7CC25B30EF32426DBF002B9481341614" purpose="section1"><h2>Causes</h2><p id="GUID-1812BDE4-319C-450D-A0F2-074C3194057F"> <ul purpose="ul" id="UL_5D3F4731EE024806A9AA43C9EAAA8E18"> <li purpose="li" id="LI_B06B9E1E6B3E4C07981787A96D422C71">The system date, time, or time zone is set incorrectly.</li> <li purpose="li" id="LI_F4D9B5A0E48F47EABF0C1529415F0A5D">The files on your system have a newer creation date than the current time.</li> </ul> </p></div> <div class="section1" id="ESRI_SECTION1_41A050BD5D9141688740598E2C17FE2A" purpose="section1"><h2>Solution</h2><p id="GUID-12EFFC7B-C02B-4F7B-8EBB-D5E01726B765"> <ul purpose="ul" id="UL_3D924AA6D69141208BC4D26BAF2FC71D"> <li purpose="li" id="LI_44C706B3128C465C827E6BBEEC003E0F">Check the system clock settings. Ensure that the date, time, and time zone correspond with the client machine. Licenses may need to be repaired on the License Manager. If this is the case, the <span class="wintitle">License Server Administrator</span> will prompt for a repair upon opening the program.</li> </ul> </p></div> <div class="section1" id="ESRI_SECTION1_DC5C803CDF904794B1FBF2BD1D0F0C94" purpose="section1"><h2> Windows 7 and above</h2><p id="GUID-AB974D95-4938-4BFC-8CE2-F93032AFE745">Click the clock in the system task bar and select <span class="uicontrol">Change date and time settings</span>. Select <span class="uicontrol">Change date and time</span>, and modify the date and time to the correct value. Click <span class="uicontrol">OK</span> and then <span class="uicontrol">OK</span> again.</p><p id="GUID-AFE2BE91-791F-444B-9EBB-3D8FAA3C7F56"></p></div> <div class="footer"> Copyright © 1995-2021 Esri. All rights reserved. </div></div></div></body></html>