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<!DOCTYPE html><html lang="en" xml:lang="en"><head> <META http-equiv="Content-Type" content="text/html"> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="content-language" content="en"><link href="rsrc/htmlhelp.css" rel="stylesheet" type="text/css"><link href="rsrc/htmlhelp_simpletoc.css" rel="stylesheet" type="text/css"><title> Useful information and best practices</title></head><!--Publication GUID: [GUID-BC990B43-3F11-4C46-9757-E4A61209745C]--><!--Topic GUID: [GUID-BD01C8BE-9262-4E1F-AD5A-6E6520BCCB97]--><body><div id="wrapper"><div class="pageheader"></div><div class="toc"><ol> <li class='toc-title toc-level1'><h3>Introduction</h3></li> <li class='toc-level1'><i>•</i> <a href='007900000002000000.htm'>Welcome</a></li> <li class='toc-level1'><i>•</i> <a href='007900000003000000.htm'>License manager basics</a></li> <li class='toc-title toc-level1'><h3>Getting Started</h3></li> <li class='toc-level1'><i>•</i> <a href='00790000003p000000.htm'>ArcGIS License Manager system requirements</a></li> <li class='toc-level1'><i>•</i> <a href='007900000039000000.htm'>Supported software products</a></li> <li class='toc-level1'><i>•</i> <a href='007900000005000000.htm'>License manager installation and startup</a></li> <li class='toc-level1'><i>•</i> <a href='007900000006000000.htm'>Client machine setup using the ArcGIS Administrator</a></li> <li class='toc-level1'><i>•</i> <a href='00790000002q000000.htm'>Existing users</a></li> <li class='toc-title toc-level1'><h3>Administering the License Manager</h3></li> <li class='toc-level1'><i>•</i> <a href='007900000004000000.htm'>Using the ArcGIS License Server Administrator</a></li> <li class='toc-level1'><i>•</i> <a href='007900000007000000.htm'>Starting and stopping the License Manager</a></li> <li class='toc-level1'><i>•</i> <a href='007900000008000000.htm'>Checking the license server status</a></li> <li class='toc-level1'><i>•</i> <a href='007900000009000000.htm'>Configuring license borrowing</a></li> <li class='toc-level1'><i>•</i> <a href='00790000000m000000.htm'>Viewing the audit log</a></li> <li class='toc-level1'><i>•</i> <a href='00790000000n000000.htm'>Viewing license availability</a></li> <li class='toc-level1'><i>•</i> <a href='00790000000p000000.htm'>Authorizing additional features</a></li> <li class='toc-level1'><i>•</i> <a href='00790000000q000000.htm'>Diagnosing errors</a></li> <li class='toc-title toc-level1'><h3>ArcGIS License Manager for Portal for ArcGIS</h3></li> <li class='toc-level1'><i>•</i> <a href='007900000035000000.htm'>Introduction to ArcGIS License Manager for Portal for ArcGIS</a></li> <li class='toc-level1'><i>•</i> <a href='007900000031000000.htm'>Configure License Manager for use with ArcGIS Enterprise Portal</a></li> <li class='toc-level1'><i>•</i> <a href='007900000033000000.htm'>Useful information and best practices</a></li> <li class='toc-title toc-level1'><h3>Advanced Topics</h3></li> <li class='toc-level1'><i>•</i> <a href='00790000000r000000.htm'>Automatically starting the License Manager</a></li> <li class='toc-level1'><i>•</i> <a href='00790000000t000000.htm'>Defining port@host to one or more license servers</a></li> <li class='toc-level1'><i>•</i> <a href='00790000000v000000.htm'>Backup license servers</a></li> <li class='toc-level1'><i>•</i> <a href='00790000000w000000.htm'>Configure ArcGIS License Manager to work through a firewall</a></li> <ol class='toc-level2'> <li class='toc-title toc-level2'><h3>The Options File</h3></li> <li class='toc-level2'><i>•</i> <a href='00790000000z000000.htm'>Using the Options file</a></li> <li class='toc-level2'><i>•</i> <a href='00790000003n000000.htm'>ACTIVATION_EXPIRY_DAYS</a></li> <li class='toc-level2'><i>•</i> <a href='007900000029000000.htm'>DEBUGLOG</a></li> <li class='toc-level2'><i>•</i> <a href='007900000011000000.htm'>EXCLUDE</a></li> <li class='toc-level2'><i>•</i> <a href='007900000012000000.htm'>EXCLUDE_ENTITLEMENT</a></li> <li class='toc-level2'><i>•</i> <a href='007900000013000000.htm'>EXCLUDEALL</a></li> <li class='toc-level2'><i>•</i> <a href='007900000014000000.htm'>GROUP</a></li> <li class='toc-level2'><i>•</i> <a href='00790000002z000000.htm'>GROUPCASEINSENSITIVE</a></li> <li class='toc-level2'><i>•</i> <a href='007900000015000000.htm'>HOST_GROUP</a></li> <li class='toc-level2'><i>•</i> <a href='007900000016000000.htm'>INCLUDE</a></li> <li class='toc-level2'><i>•</i> <a href='007900000017000000.htm'>INCLUDE_ENTITLEMENT</a></li> <li class='toc-level2'><i>•</i> <a href='007900000018000000.htm'>INCLUDEALL</a></li> <li class='toc-level2'><i>•</i> <a href='007900000019000000.htm'>MAX</a></li> <li class='toc-level2'><i>•</i> <a href='00790000001m000000.htm'>NOLOG</a></li> <li class='toc-level2'><i>•</i> <a href='00790000001n000000.htm'>RESERVE</a></li> <li class='toc-level2'><i>•</i> <a href='00790000003m000000.htm'>Feature names for ArcGIS Option file</a></li> </ol> <li class='toc-level1'><i>•</i> <a href='00790000002p000000.htm'>Transferring licenses from one License Manager to another</a></li> <li class='toc-level1'><i>•</i> <a href='00790000001p000000.htm'>Using the license manager on Windows Terminal Server/Citrix</a></li> <li class='toc-level1'><i>•</i> <a href='00790000002n000000.htm'>Enterprise deployment of the ArcGIS Desktop or ArcGIS Engine licenses</a></li> <li class='toc-level1'><i>•</i> <a href='00790000002s000000.htm'>Provisioning files</a></li> <li class='toc-level1'><i>•</i> <a href='007900000030000000.htm'>Silent authorization commands</a></li> <li class='toc-title toc-level1'><h3>Troubleshooting</h3></li> <li class='toc-level1'><i>•</i> <a href='00790000001q000000.htm'>Incorrect clock setting</a></li> <li class='toc-level1'><i>•</i> <a href='00790000001r000000.htm'>Cannot connect to the License Manager</a></li> <li class='toc-title toc-level1'><h3>Glossary</h3></li> <li class='toc-level1'><i>•</i> <a href='00790000001s000000.htm'>ArcGIS Administrator</a></li> <li class='toc-level1'><i>•</i> <a href='00790000001t000000.htm'>ArcGIS License Manager</a></li> <li class='toc-level1'><i>•</i> <a href='00790000001v000000.htm'>authorization</a></li> <li class='toc-level1'><i>•</i> <a href='00790000001w000000.htm'>borrow</a></li> <li class='toc-level1'><i>•</i> <a href='00790000001z000000.htm'>Concurrent use</a></li> <li class='toc-level1'><i>•</i> <a href='007900000020000000.htm'>daemon</a></li> <li class='toc-level1'><i>•</i> <a href='007900000021000000.htm'>debug log file</a></li> <li class='toc-level1'><i>•</i> <a href='007900000022000000.htm'>feature</a></li> <li class='toc-level1'><i>•</i> <a href='007900000023000000.htm'>license</a></li> <li class='toc-level1'><i>•</i> <a href='007900000024000000.htm'>License Manager</a></li> <li class='toc-level1'><i>•</i> <a href='007900000025000000.htm'>license server</a></li> <li class='toc-level1'><i>•</i> <a href='007900000036000000.htm'>named user</a></li> <li class='toc-level1'><i>•</i> <a href='007900000032000000.htm'>Portal for ArcGIS</a></li> <li class='toc-level1'><i>•</i> <a href='00790000002v000000.htm'>provisioning file</a></li> <li class='toc-level1'><i>•</i> <a href='007900000026000000.htm'>Return</a></li> <li class='toc-level1'><i>•</i> <a href='007900000034000000.htm'>simultaneous session</a></li> <li class='toc-level1'><i>•</i> <a href='007900000027000000.htm'>Single use</a></li> <li class='toc-level1'><i>•</i> <a href='007900000028000000.htm'>Software Authorization Wizard</a></li> </ol></div><div id="content"><div class="header"><h1> Useful information and best practices</h1></div> <p id="GUID-1A94691B-996B-4CEC-96AD-9A9157597AC6"> Included here are items of useful information and helpful hints regarding configuring License Manager for use with ArcGIS Pro or Premium App named user licenses and Portal for ArcGIS.</p> <div class="section1" id="GUID-AF15D737-700E-4256-AEC8-32A048D87DEF" purpose="section1"><h2> Options Files with Named User Licenses </h2><p id="GUID-27496EC4-1344-40F2-9BA6-5C6FC52F266F"> Currently, options files are not supported with named user licenses. Control of user access to named user licenses is performed in the portal. Concurrent use licenses continue to support the options file, please see the <a class="xref" href="00790000000z000000.htm" rel="00790000000z000000.htm">Using the Options File</a> topic for more information on options file usage for concurrent use licenses.</p></div> <div class="section1" id="ESRI_SECTION1_2E78237FA97A458E8C4115CBAF2E8401" purpose="section1"><h2>Deauthorizing named user licenses from License Manager</h2><p id="GUID-6CE196D4-1E73-4079-BD6B-4480727B3D8C">Unlike concurrent use licenses, named user licenses cannot be deauthorized from the License manager using the License Server Administrator program. Instead, licenses will expire and be unavailable for use at the expiry date; typically this is thirty days following the ArcGIS Desktop maintenance expiry date. In the extreme case of a lost or destroyed license server, please contact <a target="_blank" class="xref" href="https://www.esri.com/about-esri/contact" rel="https://www.esri.com/about-esri/contact">Esri Customer Service</a> or your distributor regarding replacement licenses. ArcGIS Desktop maintenance end dates do not impact the end date of Premium Apps.</p></div><div class="section1" id="ESRI_SECTION1_8F301B3AE398443B83C76B20554F4914" purpose="section1"><h2>Applying a new named user license file to License Manager</h2><p id="GUID-7350C4BD-CB26-4AF9-B24F-5B5AAE6420EE">Re-applying the same named user authorization file to License Manager will not increment or add more named users. Applying or re-applying any Esri named user <b>*.lic</b> or <b>*.json</b> authorization file will always overwrite the existing named user licenses on the License Manager. The exception to this rule is if the named user <b>*.lic</b> or <b>*.json</b> authorization file contains more than one ArcGIS Product or Premium App. For example, a <b>*.lic</b> file for Drone2Map can be applied to the ArcGIS License Manager at a later stage than a <b>*.lic</b> file for ArcGIS Pro.</p><p id="GUID-CB45669C-0A5A-4527-84AD-B64ED61847C4">If changes to, or additional ArcGIS Pro or Premium App named user licenses need to be applied to the ArcGIS License Manager, a new authorization file must be created in My Esri and the configuration steps repeated. This will update the ArcGIS Pro or Premium App named user features, named user quantities, and expiry dates to match your current entitlements. For Portal for ArcGIS 10.6, please be aware that the export of the file from License Manager to the portal must also be repeated for the new configuration to become actively in use.</p><p id="GUID-0C37BA4B-7F4D-44B4-9C53-8E9D79DF728D">All named user licenses have a thirty day grace period applied to the subscription expiry date at the time of creating the named user authorization file in My Esri. ArcGIS Pro will display a reminder for licenses which are about to expire. The expiry dates of your named user licenses are tied to your maintenance agreement for the applicable product and are updated when it is renewed through Esri Customer Service or your local distributor. Once updated licenses are available, a new ArcGIS Pro or Premium App named user authorization file must be created in My Esri, applied to the License Manager, and a new portal configuration file exported to Portal for ArcGIS. </p></div><div class="section1" id="ESRI_SECTION1_77D1C07273FE44F987699F35543D25E2" purpose="section1"><h2>Understanding named user counts in the License Manager Availability</h2><p id="GUID-E713A789-2CD3-4CED-9089-98B6F9104272"> Total named user licenses and sessions in use are shown in the License Server Administrator <span class="uicontrol">Availability</span> view, selected by using the dropdown in the top right corner of the License Server Administrator and selecting the <span class="uicontrol">Named User</span> option.</p><p id="GUID-4F346492-9602-4B4D-8C43-6D842AA5725B">Quantities shown in the <span class="uicontrol">Total</span> column follow the format xx/xx which represents users/sessions, or number of ArcGIS Pro or Premium App named users/number of sessions allowed. Number of sessions shown will always be three times (3x) the actual named user count. This is because each named user is allowed up to three simultaneous sessions. Total remaining sessions are represented by the <span class="uicontrol">Available</span> column of the <span class="uicontrol">Named User Availability</span> view.</p></div><div class="section1" id="ESRI_SECTION1_55F769C5C907485AA205A5EB0456B3B1" purpose="section1"><h2>License Manager ports</h2><p id="GUID-777710AE-BCB6-420B-8BA2-375F71EA8FDA">With ArcGIS 10.3-10.6 and 2018.0-2021.1 License Managers, a specific port in the range 27000-27009, must be specified for the lmgrd daemon as a requirement for configuring it for use with a portal. The service.txt file found in the install directory (C:\Program Files\ArcGIS\LicenseManager\bin by default for a 2021.0 and newer installation) includes the port 27000 by default after installing ArcGIS License Manager. If ArcGIS License Manager 2021.1 was installed as an upgrade from an earlier version, for example over ArcGIS 10.2.2 License Manager and a port such as 27004 was already specified in the earlier install, this port may not be carried over into the new install. In this case, the port will need to be manually re-entered into the service.txt file. If upgrading from ArcGIS 10.3-10.6 License Manager, or ArcGIS License Manager 2018.0-2021.0 to ArcGIS License Manager 2021.1, then the port information in the Service.txt file will be retained. The lmgrd daemon port is communicated to the portal as part of the portal configuration <span class="uicontrol">*.json</span> file.</p><p id="GUID-0763F121-2C8A-4A84-A6B1-C926EBA5CD03">For information on configuring your License Manager to work through a firewall, please also see the <a class="xref" href="00790000000w000000.htm#GUID-BA772F27-1840-4A68-BE47-A4C6927E9706" rel="00790000000w000000.htm#GUID-BA772F27-1840-4A68-BE47-A4C6927E9706">Configure the ArcGIS License Manager to work through a firewall</a> topic. For details on configuring the Portal for ArcGIS to work through a firewall, please also refer to the <a target="_blank" class="xref" href="https://links.esri.com/Portal_firewall" rel="https://links.esri.com/Portal_firewall">Portal for ArcGIS</a> help documentation.</p></div><div class="section1" id="ESRI_SECTION1_688A1842AA4F4E69B0625C53171DAD7F" purpose="section1"><h2>Transferring Named User licenses between License Managers</h2><p id="GUID-DB4DD93C-06BE-4E61-A886-2EF4C142DAF5">Transfer of named user licenses from one ArcGIS License Manager to a different ArcGIS License Manager is not supported; concurrent use license transfers continue to be supported. If setting up a replacement or secondary License Manager, Esri customer service must be notified that the existing License Manager is being retired and that a new License Manager will be commissioned. This allows the named user entitlement counts to be updated correctly in My Esri and the new License Manager to be configured. Please see also the following section regarding Backup License Managers for Portal. </p></div><div class="section1" id="ESRI_SECTION1_FEACAE5A657840898349629FDE9B6913" purpose="section1"><h2>Backup License Managers for Portal</h2><p id="GUID-3DDCCD50-CB61-4D7E-8756-EC2A7E8E8554">A backup License Manager can be configured for use with Portal for ArcGIS. This will allow the portal to continue providing named user licenses to ArcGIS Pro or Premium App sessions in the event the primary License Manager fails. For instructions on configuring the backup License Manager, please see the <a target="_blank" class="xref" href="https://links.esri.com/Portal_backupLM" rel="https://links.esri.com/Portal_backupLM">Portal for ArcGIS help documentation</a>. To obtain licenses for backup License Managers, contact <a target="_blank" class="xref" href="https://www.esri.com/about-esri/contact" rel="https://www.esri.com/about-esri/contact">Esri Customer Service</a> or your local distributor.</p></div><div class="section1" id="ESRI_SECTION1_6A8D2095A23C4DF594B3E2AE7B56F965" purpose="section1"><h2>Using ArcGIS License Manager in the cloud</h2><p id="GUID-1E834F95-2B9B-4C44-BD43-D5CDE5AC0ED0">If licensing ArcGIS products in the cloud or in virtualized environments using ArcGIS License Manager, please refer to the <a target="_blank" class="xref" href="https://links.esri.com/cloud-licensing" rel="https://links.esri.com/cloud-licensing">Esri whitepaper on cloud licensing</a> for more information.</p></div><div class="footer"> Copyright © 1995-2021 Esri. All rights reserved. </div></div></div></body></html>