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<!DOCTYPE html><html lang="en" xml:lang="en"><head> <META http-equiv="Content-Type" content="text/html"> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="content-language" content="en"><link href="rsrc/htmlhelp.css" rel="stylesheet" type="text/css"><link href="rsrc/htmlhelp_simpletoc.css" rel="stylesheet" type="text/css"><title> Welcome </title></head><!--Publication GUID: [GUID-BC990B43-3F11-4C46-9757-E4A61209745C]--><!--Topic GUID: [GUID-5A265983-7BC6-49DF-AE2B-064D502C5D10]--><body><div id="wrapper"><div class="pageheader"></div><div class="toc"><ol> <li class='toc-title toc-level1'><h3>Introduction</h3></li> <li class='toc-level1'><i>•</i> <a href='007900000002000000.htm'>Welcome</a></li> <li class='toc-level1'><i>•</i> <a href='007900000003000000.htm'>License manager basics</a></li> <li class='toc-title toc-level1'><h3>Getting Started</h3></li> <li class='toc-level1'><i>•</i> <a href='00790000003p000000.htm'>ArcGIS License Manager system requirements</a></li> <li class='toc-level1'><i>•</i> <a href='007900000039000000.htm'>Supported software products</a></li> <li class='toc-level1'><i>•</i> <a href='007900000005000000.htm'>License manager installation and startup</a></li> <li class='toc-level1'><i>•</i> <a href='007900000006000000.htm'>Client machine setup using the ArcGIS Administrator</a></li> <li class='toc-level1'><i>•</i> <a href='00790000002q000000.htm'>Existing users</a></li> <li class='toc-title toc-level1'><h3>Administering the License Manager</h3></li> <li class='toc-level1'><i>•</i> <a href='007900000004000000.htm'>Using the ArcGIS License Server Administrator</a></li> <li class='toc-level1'><i>•</i> <a href='007900000007000000.htm'>Starting and stopping the License Manager</a></li> <li class='toc-level1'><i>•</i> <a href='007900000008000000.htm'>Checking the license server status</a></li> <li class='toc-level1'><i>•</i> <a href='007900000009000000.htm'>Configuring license borrowing</a></li> <li class='toc-level1'><i>•</i> <a href='00790000000m000000.htm'>Viewing the audit log</a></li> <li class='toc-level1'><i>•</i> <a href='00790000000n000000.htm'>Viewing license availability</a></li> <li class='toc-level1'><i>•</i> <a href='00790000000p000000.htm'>Authorizing additional features</a></li> <li class='toc-level1'><i>•</i> <a href='00790000000q000000.htm'>Diagnosing errors</a></li> <li class='toc-title toc-level1'><h3>ArcGIS License Manager for Portal for ArcGIS</h3></li> <li class='toc-level1'><i>•</i> <a href='007900000035000000.htm'>Introduction to ArcGIS License Manager for Portal for ArcGIS</a></li> <li class='toc-level1'><i>•</i> <a href='007900000031000000.htm'>Configure License Manager for use with ArcGIS Enterprise Portal</a></li> <li class='toc-level1'><i>•</i> <a href='007900000033000000.htm'>Useful information and best practices</a></li> <li class='toc-title toc-level1'><h3>Advanced Topics</h3></li> <li class='toc-level1'><i>•</i> <a href='00790000000r000000.htm'>Automatically starting the License Manager</a></li> <li class='toc-level1'><i>•</i> <a href='00790000000t000000.htm'>Defining port@host to one or more license servers</a></li> <li class='toc-level1'><i>•</i> <a href='00790000000v000000.htm'>Backup license servers</a></li> <li class='toc-level1'><i>•</i> <a href='00790000000w000000.htm'>Configure ArcGIS License Manager to work through a firewall</a></li> <ol class='toc-level2'> <li class='toc-title toc-level2'><h3>The Options File</h3></li> <li class='toc-level2'><i>•</i> <a href='00790000000z000000.htm'>Using the Options file</a></li> <li class='toc-level2'><i>•</i> <a href='00790000003n000000.htm'>ACTIVATION_EXPIRY_DAYS</a></li> <li class='toc-level2'><i>•</i> <a href='007900000029000000.htm'>DEBUGLOG</a></li> <li class='toc-level2'><i>•</i> <a href='007900000011000000.htm'>EXCLUDE</a></li> <li class='toc-level2'><i>•</i> <a href='007900000012000000.htm'>EXCLUDE_ENTITLEMENT</a></li> <li class='toc-level2'><i>•</i> <a href='007900000013000000.htm'>EXCLUDEALL</a></li> <li class='toc-level2'><i>•</i> <a href='007900000014000000.htm'>GROUP</a></li> <li class='toc-level2'><i>•</i> <a href='00790000002z000000.htm'>GROUPCASEINSENSITIVE</a></li> <li class='toc-level2'><i>•</i> <a href='007900000015000000.htm'>HOST_GROUP</a></li> <li class='toc-level2'><i>•</i> <a href='007900000016000000.htm'>INCLUDE</a></li> <li class='toc-level2'><i>•</i> <a href='007900000017000000.htm'>INCLUDE_ENTITLEMENT</a></li> <li class='toc-level2'><i>•</i> <a href='007900000018000000.htm'>INCLUDEALL</a></li> <li class='toc-level2'><i>•</i> <a href='007900000019000000.htm'>MAX</a></li> <li class='toc-level2'><i>•</i> <a href='00790000001m000000.htm'>NOLOG</a></li> <li class='toc-level2'><i>•</i> <a href='00790000001n000000.htm'>RESERVE</a></li> <li class='toc-level2'><i>•</i> <a href='00790000003m000000.htm'>Feature names for ArcGIS Option file</a></li> </ol> <li class='toc-level1'><i>•</i> <a href='00790000002p000000.htm'>Transferring licenses from one License Manager to another</a></li> <li class='toc-level1'><i>•</i> <a href='00790000001p000000.htm'>Using the license manager on Windows Terminal Server/Citrix</a></li> <li class='toc-level1'><i>•</i> <a href='00790000002n000000.htm'>Enterprise deployment of the ArcGIS Desktop or ArcGIS Engine licenses</a></li> <li class='toc-level1'><i>•</i> <a href='00790000002s000000.htm'>Provisioning files</a></li> <li class='toc-level1'><i>•</i> <a href='007900000030000000.htm'>Silent authorization commands</a></li> <li class='toc-title toc-level1'><h3>Troubleshooting</h3></li> <li class='toc-level1'><i>•</i> <a href='00790000001q000000.htm'>Incorrect clock setting</a></li> <li class='toc-level1'><i>•</i> <a href='00790000001r000000.htm'>Cannot connect to the License Manager</a></li> <li class='toc-title toc-level1'><h3>Glossary</h3></li> <li class='toc-level1'><i>•</i> <a href='00790000001s000000.htm'>ArcGIS Administrator</a></li> <li class='toc-level1'><i>•</i> <a href='00790000001t000000.htm'>ArcGIS License Manager</a></li> <li class='toc-level1'><i>•</i> <a href='00790000001v000000.htm'>authorization</a></li> <li class='toc-level1'><i>•</i> <a href='00790000001w000000.htm'>borrow</a></li> <li class='toc-level1'><i>•</i> <a href='00790000001z000000.htm'>Concurrent use</a></li> <li class='toc-level1'><i>•</i> <a href='007900000020000000.htm'>daemon</a></li> <li class='toc-level1'><i>•</i> <a href='007900000021000000.htm'>debug log file</a></li> <li class='toc-level1'><i>•</i> <a href='007900000022000000.htm'>feature</a></li> <li class='toc-level1'><i>•</i> <a href='007900000023000000.htm'>license</a></li> <li class='toc-level1'><i>•</i> <a href='007900000024000000.htm'>License Manager</a></li> <li class='toc-level1'><i>•</i> <a href='007900000025000000.htm'>license server</a></li> <li class='toc-level1'><i>•</i> <a href='007900000036000000.htm'>named user</a></li> <li class='toc-level1'><i>•</i> <a href='007900000032000000.htm'>Portal for ArcGIS</a></li> <li class='toc-level1'><i>•</i> <a href='00790000002v000000.htm'>provisioning file</a></li> <li class='toc-level1'><i>•</i> <a href='007900000026000000.htm'>Return</a></li> <li class='toc-level1'><i>•</i> <a href='007900000034000000.htm'>simultaneous session</a></li> <li class='toc-level1'><i>•</i> <a href='007900000027000000.htm'>Single use</a></li> <li class='toc-level1'><i>•</i> <a href='007900000028000000.htm'>Software Authorization Wizard</a></li> </ol></div><div id="content"><div class="header"><h1> Welcome </h1></div> <p id="GUID-A76BED62-C338-4318-A9FE-51D402047278"> This guide is designed to help you perform tasks common to license management. The primary audience for this guide is any site administrator responsible for installing and managing <span purpose="ph" varid="ArcGISforDesktop">ArcGIS Desktop</span>, ArcGIS Engine, ArcGIS CityEngine, or ArcGIS Pro concurrent use, and ArcGIS Pro or Premium App named user licenses with an on-premises Portal for ArcGIS. This documentation will assist you in using <span purpose="ph" translate="no" varid="ArcGISLM_long">ArcGIS License Manager</span> and troubleshooting issues that may arise during its use. In the list of contents, click the topic you want to learn more about. You can also search for a particular topic using the <span class="uicontrol">Search</span> window. It is recommended, if reading the installed version of this help, to consult the <a target="_blank" class="xref" href="https://desktop.arcgis.com/en/license-manager/latest/welcome.htm" rel="https://desktop.arcgis.com/en/license-manager/latest/welcome.htm">online version of the License Manager Reference Guide</a> for the latest and most up-to-date information.</p> <div class="section1" id="GUID-20FF3701-A724-4B0C-A920-DB927D1F934A" purpose="section1"><h2> How to use this document </h2><p id="GUID-CC0D1141-3816-428A-9991-446824C2CCE7">This document is divided into the sections below:</p><div class="section2" id="ESRI_SECTION2_9D7ED35516954470B1B6B0F4338C02BB" purpose="section2"><h3>Getting started</h3><p id="GUID-AFF0C6E2-1890-4016-9909-42F4C70D0728">The Getting started section provides installation and startup information that will help you get <span purpose="ph" translate="no" varid="ArcGISLM_long">ArcGIS License Manager</span> running. It also describes the process to set up the client machines to use the <span purpose="ph" translate="no" varid="ArcGISLM_short">License Manager</span>.</p><p id="GUID-FFB3631B-CB61-403D-A59D-D9E777E0FCB8">Prior to installation, please review the <a class="xref" href="00790000003p000000.htm" rel="00790000003p000000.htm">ArcGIS License Manager system requirements</a> and note that administrative privileges are required for installing <span purpose="ph" translate="no" varid="ArcGISLM_long">ArcGIS License Manager</span>. It is recommended that users always refer to the latest on-line <a target="_blank" class="xref" href="https://desktop.arcgis.com/en/license-manager/latest/arcgis-license-manager-system-requirements.htm" rel="https://desktop.arcgis.com/en/license-manager/latest/arcgis-license-manager-system-requirements.htm">ArcGIS License Manager system requirements</a> for up-to-date information, as system requirements are subject to change at any time.</p><p id="GUID-6DAEB148-CB09-4003-A87D-8D3DD1BC5E5D">The License Manager reference guide is also installed with <span purpose="ph" translate="no" varid="ArcGISLM_long">ArcGIS License Manager</span>. This can be accessed from <span class="uicontrol">Start</span> > <span class="uicontrol">Programs</span> > <span class="uicontrol">ArcGIS</span> > <span class="uicontrol">License Manager</span> > <span class="uicontrol">License Manager Reference Guide</span>.</p><p id="GUID-0500B6A5-563B-4D72-B8E9-A02427DE8912">For all of your Esri software support needs, such as help, forums, blogs, downloads, samples, and knowledge base articles, visit <a target="_blank" class="xref" href="https://support.esri.com" rel="https://support.esri.com">support.esri.com</a>.</p></div><div class="section2" id="ESRI_SECTION2_921A01D558C947B6B38C8823D21CC6D1" purpose="section2"><h3>Administering the License Manager</h3><p id="GUID-949D1961-ED24-487A-850A-CD52CC11B6F4">This section provides information that will assist you in using <span purpose="ph" translate="no" varid="ArcGISLM_long">ArcGIS License Manager</span> and managing your licenses. This section provides information on <a class="xref" href="007900000009000000.htm" rel="007900000009000000.htm">configuring license borrowing</a> and <a class="xref" href="00790000000n000000.htm" rel="00790000000n000000.htm">viewing license availability</a>.</p></div><div class="section2" id="ESRI_SECTION2_534A0A2740584B03979FEB7B6918A384" purpose="section2"><h3>ArcGIS License Manager for Portal for ArcGIS </h3><p id="GUID-00464639-7201-47CE-8907-3F58BA3EA19F">In this section, instructions can be found for authorizing and <a class="xref" href="007900000031000000.htm" rel="007900000031000000.htm">configuring ArcGIS License Manager</a> for use with named user ArcGIS Pro and Premium Apps via an on-premises Portal for ArcGIS instance. Useful Information and helpful hints can be found in the <a class="xref" href="007900000033000000.htm" rel="007900000033000000.htm">Useful Information and Best Practices</a> topic. </p></div><div class="section2" id="ESRI_SECTION2_0E324A107F7B48CCAD164E65EFE79AB4" purpose="section2"><h3>Advanced topics</h3><p id="GUID-0DD0762A-FA78-454B-89AC-A31B1B324CE3">Refer to this section for complex license management issues, such as <a class="xref" href="00790000000z000000.htm" rel="00790000000z000000.htm">using the options file</a> or <a class="xref" href="00790000000v000000.htm" rel="00790000000v000000.htm">failover license servers</a>.</p></div><div class="section2" id="ESRI_SECTION2_6DAAFE94E84E4AE9A75FE4FD59E80D6D" purpose="section2"><h3>Troubleshooting</h3><p id="GUID-263BD552-FA3A-4591-980C-C67526FF623D">This section lists common problems with the license manager, probable causes, and suggested solutions. For example, if you have trouble connecting to a Windows license server, see <a class="xref" href="00790000001r000000.htm" rel="00790000001r000000.htm">Cannot connect to license server</a>.</p></div><div class="section2" id="ESRI_SECTION2_A996AFD78FEF4941ADCD343DBE1AA5D0" purpose="section2"><h3>Glossary</h3><p id="GUID-C78598E3-6982-4EC2-85B5-82CD7D6AAEB2">The glossary contains definitions of commonly used ArcGIS copy protection terms.</p></div><div class="section2" id="ESRI_SECTION2_A8E6075EDB854977B248A84856F4A711" purpose="section2"><h3>Obtaining software authorization numbers</h3><p id="GUID-8D2EF6A1-B77F-414A-9B25-4E03B365230B">If needed, your account's primary maintenance contact can obtain authorization numbers from <a target="_blank" class="xref" href="https://my.esri.com" rel="https://my.esri.com">My Esri</a>. After signing in with your Esri Account, click <span class="uicontrol">My Organizations</span> > <span class="uicontrol">Licensing</span> > <span class="uicontrol">Authorizations</span>. Click a product name and then <span class="uicontrol">Details</span> to obtain its authorization number.</p><p id="GUID-21F62875-4717-4F6B-B87C-EC7E50479671">The license version on authorizations eligible for use with ArcGIS 10.1-10.8.x or ArcGIS Pro for Desktop will display as 10.1–10.8.2 in the My Esri <span class="uicontrol">Authorizations</span> view. For those outside the United States, contact your <a target="_blank" class="xref" href="https://www.esri.com/about-esri/contact.html" rel="https://www.esri.com/about-esri/contact.html">local distributor</a> for information about your authorization numbers.</p></div><div class="section2" id="ESRI_SECTION2_1C4708D3B41E4E4FAC9CC45E64CAFBA8" purpose="section2"><h3>Contacting Esri Customer Service</h3><p id="GUID-5CA0AF77-FFEC-47AC-A7D4-C6B345546970">If for any reason you are unable to locate your authorization information, you can contact Esri Customer Service and request that it be sent again.</p><p id="GUID-FDF5E087-6475-44B0-BE89-0D84A315B428">In the United States, you can contact Esri Customer Service by calling 888-377-4575 or visiting the <a target="_blank" class="xref" href="https://my.esri.com" rel="https://my.esri.com">My Esri Site</a>.</p><p id="GUID-48B02A17-8AFA-4EB3-991D-09E900150611">Outside the United States, contact your <a target="_blank" class="xref" href="https://www.esri.com/about-esri/contact" rel="https://www.esri.com/about-esri/contact">local Esri distributor</a>.</p></div><div class="section2" id="ESRI_SECTION2_53D3397C201C463BA24B7B9C8F29EE51" purpose="section2"><h3>Technical Support Knowledge Base</h3><p id="GUID-27C563E5-8C60-4D52-807B-72B194225305">If you are unable to find the information you need in this guide, refer to the Esri Technical Support Knowledge Base at <a target="_blank" class="xref" href="https://support.esri.com" rel="https://support.esri.com">support.esri.com</a>.</p><div class="notes" id="GUID-3F37AEF5-331E-4393-9964-2FB591ED8CD5"><div class="note"><img class="note_img" src="rsrc/note.png" alt="Note" title="Note"><span>Note:</span></div><div class="tipbody"><p id="GUID-7E3E754C-4CCE-4787-AB9E-AC7209D75367">Premium Apps such as Drone2Map (herein referred to as Premium App) are licensed only by named user licenses via ArcGIS Online, or via an on-premises Portal for ArcGIS. Configuring the <span purpose="ph" translate="no" varid="ArcGISLM_long">ArcGIS License Manager</span> to serve Named User licenses for Premium Apps via Portal for ArcGIS follows the same process as ArcGIS Pro named user via Portal for ArcGIS. For a list of Premium Apps supported by <span purpose="ph" translate="no" varid="ArcGISLM_long">ArcGIS License Manager</span>, please refer to <b>Named User</b> section of the <a class="xref" href="007900000039000000.htm#GUID-050952EB-C3F2-4081-BD68-5E0C5093633A" rel="007900000039000000.htm#GUID-050952EB-C3F2-4081-BD68-5E0C5093633A">Supported Software Products</a> topic.</p></div></div></div></div> <div class="footer"> Copyright © 1995-2021 Esri. All rights reserved. </div></div></div></body></html>